By creating an account or using The Farm OS ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a legally binding contract between you ("you", "the user") and Clear Creek Pastoral Co Pty Ltd ("we", "us", "our").
You must be at least 18 years old and authorised to enter into contracts to use the Service.
The Farm OS is a software-as-a-service farm management platform that provides:
The Service is provided on an "as-is" and "as-available" basis. Features may be added, modified, or removed at any time.
You acknowledge and agree that:
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your password and for all activity under your account.
Notify us immediately at farmos@clearcreek.com.au if you suspect unauthorised access to your account. We are not liable for losses arising from unauthorised account access where you have failed to maintain reasonable password security.
If you grant access to other users (managers, accountants, viewers), you remain responsible for their use of the Service and must ensure they comply with these Terms.
The Service includes a 7-day free trial on all plans. No payment is required during the trial period. If you do not subscribe before the trial ends, your account will become read-only — your data is preserved but you cannot enter new data or use AI features.
Current plans (all prices in AUD, GST inclusive):
Pricing may change. Existing subscribers will receive at least 30 days' notice of any price increase by email.
Payments are processed by Stripe Payments Australia Pty Ltd. By providing payment information, you authorise us to charge your nominated payment method on a recurring monthly basis. All charges are in Australian Dollars (AUD) and are inclusive of GST. A tax invoice is available on request.
You may cancel your subscription at any time from within the Service or by emailing us. Cancellation takes effect at the end of your current billing cycle — you will retain access until that date.
No refunds are provided for partial billing periods, downgrades, or unused features. This does not affect your rights under the Australian Consumer Law (see clause 11).
If your payment method fails, we will attempt to process payment again over a 7-day period. If payment cannot be processed, your account will be downgraded to read-only access until payment is resolved.
You must not:
We may suspend or terminate accounts that violate these terms, with or without notice.
You retain full ownership of all farm data you enter into the Service. We do not claim any rights over your data beyond what is necessary to provide the Service.
You grant us a limited, non-exclusive licence to store, process, and display your data for the sole purpose of providing the Service to you. This licence ends when you delete your data or close your account.
You can export your complete dataset as a JSON file at any time using the Export function in the Service.
We do not use your data to train AI models, sell to third parties, or share with advertisers. AI Co-Pilot requests are processed by Anthropic's API on a no-training basis.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.
The Service, including its software, design, branding, documentation, and all original content (excluding your data), is owned by Clear Creek Pastoral Co Pty Ltd and protected by Australian and international copyright and intellectual property laws.
You are granted a limited, revocable, non-transferable licence to use the Service in accordance with these Terms.
We aim to provide reliable, continuous access to the Service but do not guarantee uninterrupted availability. The Service may be unavailable due to:
We are not liable for losses arising from temporary unavailability of the Service.
To the maximum extent permitted by law:
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Competition and Consumer Act 2010 (Cth), including consumer guarantees under the Australian Consumer Law (ACL), where such exclusion would be unlawful.
If a consumer guarantee under the ACL applies and the Service fails to meet that guarantee, our liability is limited (where the law permits) to:
You may close your account at any time by emailing us at farmos@clearcreek.com.au or by using the account closure function in the Service.
We may suspend or terminate your account, with reasonable notice where practicable, if:
On termination, your access to the Service ends. We will retain your data for 30 days (allowing you to reactivate or export), after which we will delete it permanently. Provisions of these Terms that by their nature survive termination (including IP, liability, indemnity, and governing law clauses) will continue to apply.
You agree to indemnify us against any claims, damages, costs, or expenses (including reasonable legal fees) arising from:
We may update these Terms from time to time. Material changes will be notified to you by email or in-app notification at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Victoria, Australia. Any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the courts of Victoria.
Before commencing legal proceedings, the parties agree to attempt good-faith resolution of any dispute by:
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements or understandings.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
For questions about these Terms, contact us at:
Clear Creek Pastoral Co Pty Ltd
ABN 53 617 386 955
Byawatha, Victoria 3678, Australia
Email: farmos@clearcreek.com.au
Subject line: "Terms of Service Enquiry — The Farm OS"
We will respond to enquiries within 14 days.
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